Trending Now

Which ITIL concept describes governance?
Unlocking the Power of SAFe®: Achieving Business Agility in the Digital Age
What is DevOps? Breaking Down Its Core Concepts
Which is a purpose of the ‘service desk’ practice?
Identify the missing word(s) in the following sentence.
The Evolution of Project Management: From Process-Based to Principles-Based Approaches
Which value chain activity includes negotiation of contracts and agreements with suppliers and partners?
How does categorization of incidents assist incident management?
What is the definition of warranty?
Identify the missing word in the following sentence.
Which two needs should ‘change control’ BALANCE?
Which value chain activity creates service components?
Mastering ITIL and PRINCE2 for Enhanced Project Outcomes in Indian GCCs
Kaizen Costing - Types, Objectives, Process
Exploring the Eight Project Performance Domains in the PMBOK® Guide: A Comprehensive Breakdown
What Are ITIL Management Practices?
What are the Common Challenges in ITIL Implementation?
How Do You Align ITIL with Agile and DevOps Methodologies?
How Can ITIL Improve IT Service Management?
What is DevSecOps? A Complete Guide 2025
How to do Video Marketing for Audience Engagement?
What is Site Reliability Engineering (SRE)?
The History of DevOps: Tracing Its Origins and Growth
Mastering Business Agility: A Deep Dive into SAFe®
Which statement is true about a Value Stream that successfully uses DevOps?
How to Tailor Project Management Approaches for Different Project Environments
How Do I Prepare for the ITIL 4 Foundation Exam?
What is the Purpose of the ITIL Foundation Certification?
SIAM Global Survey 2023 Insights: The Future of IT Service Management
Comprehensive Guide to ITIL 4 Key Concepts of Service Management
What is ITIL? Guide to ITIL 4, Certification, and Best Practices
Top 10 Benefits of ITIL v4 Foundation Certification
PRINCE2 7 for Beginners: A Simple Introduction for Newbies
What is GitOps: The Future of DevOps in 2024
The Importance of Tailoring PRINCE2 to Fit Your Organization's Needs
Kaizen Basics: Continuous Improvement Strategies for Your Business
How Kaizen Can Transform Your Life: Unlock Your Hidden Potential
The Role of Observability in Site Reliability Engineering (SRE)
The Role of Monitoring in Site Reliability Engineering (SRE)
ITIL Structure: Key Components and Lifecycle Stages Explained
12 Principles of Project Management - PMBOK® 7th Edition
Four Dimensions of IT Service Management in ITIL4
ITIL Certification Cost - Comprehensive Guide 2024
Site Reliability Engineering (SRE): A Comprehensive Guide
Site Reliability Engineering (SRE): Core Principles Explained
SRE’s Proactive Approach to Problem-Solving: Enhancing IT Reliability
The Evolution of Site Reliability Engineering: A Comprehensive Guide
ITIL & AI: Revolutionizing Service Excellence
The ITIL 4 Service Value System: A Comprehensive Guide
Key Benefits of Site Reliability Engineering (SRE) - A Deep Dive for Modern IT
The Importance of SRE in Modern IT: Boost Reliability and Efficiency
ITIL V4 Major Changes and Updates: Navigating the New Era of IT Service Management
COBIT 5 vs COBIT 2019: Differences and more
Preparing for ITIL 4 Foundation: Key Learning Objectives You Need to Know
Tips to Clear ITIL 4 Certification in 2024
Top 6 Most-in-Demand Data Science Skills
Six Sigma Black Belt Certification- Benefits, Opportunities, and Career Values
Top 7 Power BI Projects for Practice 2024
Kaizen- Principles, Advantages, and More
Business Analyst Career Path, Skills, Jobs, and Salaries
What is AWS? Unpacking Amazon Web Services
SAFe Implementation Best Practices
The Role of Site Reliability Engineering in Healthcare IT
The Importance of Career Guidance for Students: Navigating the Path to a Successful Future
Why Combining Lean and Agile is the Future of Project Management
Understanding Agile Testing: A Comprehensive Guide for 2024 and Beyond
Your Ultimate Project Management Guide: Explained in Detail
Benefits of PRINCE2 Certification for Individuals & Businesses
Importance of Communication in Project Management
The Future of DevSecOps: 8 Trends and Predictions for the Next Decade
The Complete Guide to Microsoft Office 365 for Beginners
Organizational Certifications for Change Management Training
Product Owner Responsibilities and Roles
Agile Requirements Gathering Techniques 2024
Project Management Strategies for Teamwork
Agile Scrum Foundation Certification Guide (2025)
Major Agile Metrics for Project Management
5 Phases of Project Management for Successful Projects
Agile vs SAFe Agile: Comparison Between Both
Embrace Agile Thinking: Real-World Examples
What are the 7 QC tools used in quality management?
The Role of Big Data on Today's Business Strategies
PMP Certification Requirements: Strategies for Success
Scrum Master Certification Cost in 2024
The Benefits of PRINCE2 for Small and Medium Enterprises (SMEs)
The Future of IT Service Management in Asia: A Look at ITIL Certification Trends for 2025
PRINCE2 and Project Management Certifications: Finding the Perfect Fit
Everything You Need to Know About the ITIL v4 Foundation Certification Curriculum
Why Should I Take a VeriSM Certification? My Personal Journey to Success
The 7 ITIL Guiding Principles to Maximize Efficiency
What is a Vulnerability Management and It's Importance
ITIL 4 Framework: Key Changes and Updates for 2025
Project Management Principles and Concepts
Project Management Complexity: Strategies from the PMBOK 7th Edition
Lean Six Sigma Certification Levels Complete Guide
Risk Management and Risk Mitigation Techniques For Businesses
Scaling Agile in Organizations and Large Teams
Navigating ITIL 4's Service Value Chain for Optimal Performance
ITIL 4 and Security Management: Ensuring Robust Information Security
How ITIL is Used in an Organization: A Layman's Guide
itil-4-concept-describing-governance

Which ITIL concept describes governance?

Picture of SPOCLEARN
SPOCLEARN
Upskill and Reskill in industry-recognized certification courses to become a Global Professional.

A. The seven guiding principles

B. The four dimensions of service management

C. The service value chain

D. The service value system

Correct Answer

D. The service value system


Detailed Explanation

In ITIL 4, governance is described within the Service Value System (SVS), which encompasses the overall framework through which organizations create value. Governance in ITIL 4 refers to the way an organization is directed and controlled at a strategic level, ensuring that policies, rules, and decision-making processes align with organizational goals.

The Role of Governance in the Service Value System

The Service Value System (SVS) in ITIL 4 is composed of several key components, including the Service Value Chain, practices, guiding principles, governance, and continual improvement. Governance ensures that all activities within the SVS are aligned with the organization’s mission, values, and goals.

1. Directing the Organization’s Strategy: Governance provides a clear framework for decision-making and accountability, guiding strategic direction and ensuring compliance with internal and external standards.

2. Ensuring Compliance: Governance includes establishing policies and monitoring adherence to regulations, industry standards, and organizational requirements. This is essential for maintaining trust with stakeholders and ensuring risk management.

3. Oversight of Service Management Activities: Through governance, organizations have a structured mechanism to oversee all aspects of service management, ensuring that activities are aligned with organizational objectives and provide value.

Governance in Relation to ITIL 4 Components

Governance in the ITIL framework works in conjunction with other SVS components:

1. Service Value Chain: Governance provides the oversight needed to ensure value chain activities meet the desired outcomes.

2. Guiding Principles: The guiding principles inform decision-making but operate under the governance structure.

3. Practices: Each ITIL practice operates within the framework of governance, ensuring consistency and alignment with organizational goals.

Real-World Example

Consider a telecommunications company implementing a new data privacy policy to comply with GDPR regulations. Through its governance framework, the company establishes policies to protect customer data and ensures all service management activities comply with GDPR requirements. The governance structure allows the organization to monitor, review, and adjust these policies as needed.

Importance of Governance in ITIL 4

Governance ensures accountability, consistency, and alignment across all service management activities. By providing a framework for decision-making and strategic oversight, governance enables organizations to remain compliant, manage risks, and achieve long-term success.

Leave a Reply

Your email address will not be published. Required fields are marked *

Follow us

2000

Likes

400

Followers

600

Followers

800

Followers

Subscribe us